Shipping Policy
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Returns Guaranteed
Learn about our shipping times, order tracking and Imports & Duties
shipping terms
- All orders are processed within 1 day from the date of purchase. Order confirmation will be provided within this period.
- Kargede is not liable for any lost or stolen parcels during any point of transit from our warehouse to your address. This includes if you authorised delivery instructions for your parcel to be left unattended. It is expected that once your order leaves our warehouse, it is in your care and further under your ownership. It is not our responsibility nor liability to replace any missing items due to the previously mentioned reasons.
- Kargede is not liable for any incorrect information supplied by you, the customer. It is your responsibility to fill out all information accurately. If the shipping address you have provided is incorrect, we are not liable to provide a refund. If we are unable to verify your shipping details or information is missing, we will contact you to confirm your shipping address. Please note, this may cause delays to the processing of your order.
- Kargede will only ship orders on business days (Monday to Friday, excluding public holidays). Orders placed outside of business days will be processed on the following business day.
- Please note, all shipping times are an estimation given by our couriers. We cannot guarantee the arrival date to be within the time frame quoted.
australian domestic shipping
Free Express shipping: 2 – 3 business days
International Shipping
- The following estimates are our current average international shipping times. Accurate shipping information will be provided as soon as your order has been processed. If you have any concerns or general enquiries regarding shipping, please contact our team and we will provide a same day response.
- Standard shipping: 10 – 14 days
- Express shipping: 7 – 10 days
how to track my order
- Your tracking number and details will be emailed to you once your order has been dispatched.
- Please allow up to 24 hours for tracking details to be available for viewing with the courier.
- Click here for order tracking if you have received an order confirmation email.
- All stocked items will be dispatched within 1–2 business days from the date the order was placed. However, in periods of high volume, our processing times may increase.
If you have any further questions about our policy or need assistance, feel free to contact us here.
customs import duty & taxes
- Customs fees, tariffs or duties are not included in our online prices and are the sole responsibility of the customer. Please familiarise yourself with your country’s customs fees before placing an order.
- Kargede is not liable for import or customs clearance fees and is not responsible for delays caused by customs. Once dispatched from our studio, your parcel is considered under your care and ownership. If customs clearance is required, it is your responsibility to investigate or engage a customs broker.
- Choosing to reject your country’s customs fees will result in the return shipping cost being deducted from any eligible refund, store credit or exchange. Initial shipping costs are non-refundable.
- Kargede will never falsify declarations. Under Australian law, all online commercial goods must be declared as “Merchandise.”
- We are currently unable to ship to Russia due to international trade regulations.
